Privacy Policy

Effective date: 30 August 2026
This policy applies to veyrivo.com and to the services provided by Veyrivo.

1. Who we are

Veyrivo is a sole proprietorship operated by Muhammad Abdullah. In this policy, "Veyrivo," "we," "us," and "our" refer to that business.

We build and operate AI receptionist systems that answer inbound telephone calls on behalf of our clients. We are based in Pakistan and work remotely with businesses in the United States.

Postal address: Chung, Lahore, Pakistan
Email: abdullah@veyrivo.com

2. Information we collect

When you visit our website, submit a form, book a call, or contact us, we may collect:

• Your name
• Your email address
• Your phone number
• Your company name
• Anything you choose to include in a message or form submission
• Scheduling details when you book an appointment, including the date, time, and time zone you select
• Basic technical information collected automatically, such as IP address, browser type, device type, referring page, and pages viewed

We do not ask for and do not want payment card details, government identification numbers, health information, or other sensitive categories of personal data through this website.

3. Information processed for our clients

This section describes information that does not belong to us.

When a business engages Veyrivo, our AI receptionist answers calls placed to that business by its own customers. In the course of handling those calls we process information belonging to those callers, which may include their name, telephone number, service address, the reason for the call, details about their equipment or property, appointment details, and a recording and transcript of the call itself.

We process that information on behalf of our client and under their instructions. The client business decides what is collected and why; we act as a service provider to them. We do not use caller information for our own marketing, do not sell it, and do not use it to build profiles or train general-purpose models of our own.

4. Call recording and AI processing

Calls handled by our AI receptionist services are answered by an automated system, and are recorded and transcribed. Recordings and transcripts are processed automatically in order to understand the caller, answer their questions, capture their details, book appointments, and route urgent calls to a human.

Callers are given a notice at the start of the call that the call may be recorded. Recording, monitoring, and automated-caller disclosure requirements differ from state to state and country to country.

Our clients are responsible for ensuring that call handling on their telephone lines complies with the laws that apply to their business and to the people who call them, including any required announcement, disclosure, or consent. We will configure the announcement a client asks for, and we will advise on it, but the client controls their own phone line and the legal obligations that attach to it.

5. How we use information

We use the information described in section 2 to:

• Respond to your enquiries
• Book, confirm, reschedule, and manage consultations
• Send you information you have asked for
• Provide, operate, and improve our services
• Keep records of our business communications
• Meet our legal and accounting obligations

6. Email and text messaging

We communicate with prospective clients by email. If you book a call with us, you will receive the booking confirmation and any reminders by email. You can unsubscribe from non-essential email at any time using the link in any message, or by emailing us.

Veyrivo does not currently send marketing or notification text messages from its own number. Where our services send a text message on behalf of a client — for example, an appointment confirmation to that client's customer — the message is sent using the client's own registered messaging number, under the client's own consent arrangements, and the client is responsible for those arrangements.

7. How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

We use a small number of service providers to run the business. They may process information on our behalf, and only to provide their service to us:

• HighLevel (GoHighLevel / LeadConnector) — customer relationship management, appointment booking, forms, and messaging
• ElevenLabs — voice processing for our AI receptionist services
• Google (Google Analytics) — website analytics
• Our email provider — sending and receiving business email
• Our website host — serving veyrivo.com

We may also disclose information where we are required to by law, or where it is necessary to establish, exercise, or defend a legal claim.

8. Cookies and analytics

We use Google Analytics to understand how people find and use our website — which pages are viewed, how long people stay, and which links they click. This uses cookies and similar technologies and collects information such as your IP address, approximate location, and device type.

We do not run advertising pixels or behavioural advertising trackers on this website. You can block cookies in your browser settings, or install Google's opt-out browser add-on, without losing access to anything on the site.

9. International processing

Veyrivo operates from Pakistan. Our service providers operate in the United States and elsewhere.

This means information about you, or about people who call our clients, may be transferred to, stored in, and processed in countries outside the country where it was collected, including Pakistan and the United States. Data protection law in those countries may differ from the law where you live.

10. Data retention

We keep enquiry and booking information for as long as we need it to respond to you and to keep proper business records, and then delete it.

Call recordings and transcripts produced for a client are retained according to that client's instructions and the terms of our agreement with them. When a client relationship ends, we delete or return their data on request.

11. Security

We take reasonable steps to protect the information we hold from unauthorised access, disclosure, alteration, and misuse. Access to client data is limited to the people who need it to deliver the service.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Depending on where you live, you may have the right to ask us to give you a copy of the personal information we hold about you, correct it, delete it, restrict how we use it, or withdraw a consent you previously gave.

To make a request, email abdullah@veyrivo.com. We will respond within a reasonable period. We may need to confirm your identity first.

We will never charge you a different price or refuse to deal with you because you exercised one of these rights.

13. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18 through this website. If you believe a child has provided us with information, email us and we will delete it.

14. Changes to this policy

We may update this policy as the business changes. Any updated version will be posted on this page with a new effective date. If we make a change that materially affects how we handle your information, we will take reasonable steps to tell you.

15. Contact

Questions about this policy, or about how we handle information, can be sent to:

Veyrivo
Muhammad Abdullah
Chung,Lahore,Pakistan
abdullah@veyrivo.com